SMS Privacy Policy
Effective date: July 21 2026
Sentinel Medical Logistics LLC respects your privacy. This SMS Privacy Policy explains how we collect, use, protect, and disclose information associated with our text-messaging service.
Information We Collect
When you opt in to receive SMS messages, Sentinel Medical Logistics LLC may collect:
Your name
Mobile telephone number
SMS consent records
Date and method of consent
Message history and responses
Service-request or delivery reference numbers
Communication preferences
Information you voluntarily provide when requesting assistance
Please do not send patient names, diagnoses, medical records, prescription information, Social Security numbers, payment-card information, or other sensitive information through SMS.
How We Use Your Information
We use SMS-related information to:
Confirm transportation-service requests
Coordinate pickup and delivery schedules
Provide driver arrival and delivery-status notifications
Communicate delays, cancellations, or scheduling changes
Confirm completed deliveries
Respond to questions and requests for assistance
Maintain records of consent and opt-out requests
Protect against fraud, misuse, or unauthorized access
Comply with applicable legal and regulatory obligations
SMS Data Sharing
Sentinel Medical Logistics LLC does not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
We may provide limited information to vendors that support our SMS service, mobile carriers, technology providers, or government authorities when required to operate the service, comply with the law, protect legal rights, or prevent fraud. These parties may only use the information for the authorized purpose.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the SMS service.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, SMS messages are not guaranteed to be completely secure.
SMS information is retained only for as long as reasonably necessary to provide services, document consent, meet legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may opt out of SMS messages at any time by replying STOP. You may receive one final message confirming your opt-out.
Reply HELP for assistance. Message frequency varies, and message and data rates may apply.
You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and record-retention requirements.
Children’s Privacy
Our SMS service is intended for business customers and adults. Sentinel Medical Logistics LLC does not knowingly collect SMS consent from children under 13.
Changes to This Policy
We may update this SMS Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this policy, your information, or the Sentinel Medical Logistics LLC SMS service, contact:
Sentinel Medical Logistics LLC
Email: info@sentinelmedicallogistics.com
Telephone: (804) 621-1609
Website: www.sentinelmedicallogistics.com
Mailing address: Chesterfield Va. 23832